DTI is the largest private independent provider of litigation discovery services, facilities management and knowledge process outsourcing servicing top law firms and corporations nationwide. We believe that we have achieved this success by providing our customers the highest level of quality and service. This reputation for quality and performance rests 100% on the efforts of our employees.
In order to continue our growth and success, we must constantly look to add high-caliber individuals to our team. If you have a "can do" attitude, together with a "client first" set of priorities, we guarantee that we have an opportunity for you.
DTI is seeking candidates for the position of Site Manager at IBM.
BASIC FUNCTION AND REPORTING RELATIONSHIPS
The IBM Client Site Manager is responsible for planning, organizing and implementation of all activities on the IBM Island; the activities include document prep, scanning, copying and ESI services.
MINIMUM EDUCATION, EXPERIENCE AND TECHNICAL SKILLS
High school diploma or GED (some college is helpful but not required)
Minimum of 1 -- 2 years experience managing hourly and salaried staff
Strong project management and interpersonal/customer service skills
Must be detail oriented
Must have computer experience and knowledge of MS Windows, Microsoft Office Suite, and Lotus Notes.
Must be reliable and must be dedicated to producing high quality work
Must be able to maintain a tape archive (Back-up) system
Must be able to track and report revenue on a daily basis
Additional desired skills
Experience in creating production reports, project status reports, departmental activity presentations and ad hoc reports
Lead by example demonstrating a positive attitude, adapt easily to changing environment and/or instructions, constantly striving to improve current processes/practices to ensure highest levels of quality and quantity are achieved
Technical knowledge of ESI productions and processes is highly desirable
Customer Service, Client Relations or Litigation/Document Management support experience is a plus
PHYSICAL, MENTAL AND SENSORY REQUIREMENTS
Written and verbal communication
Ability to read and interpret documents
Ability to type and use a computer
DISTINGUISHING CHARACTERISTICS
Ability to identify and resolve problems in a timely manner
Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization
Ability to compute rate, ratio and percent
Ability to manage and coordinate the overall Island production practices to effectively create a professional and efficient environment
Ability to work independently
Ability to learn customized proprietary software;
The ability to work independently, take responsibility for a task and follow it through to completion;
Work well in group problem solving situations
Ability to coordinate projects, communicate changes and progress, complete on time and within budget
Ability to speak clearly and persuasively in positive or negative situations
Ability to inspire and motivate others to perform well
Ability to deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions written and/or verbal
Ability to handle multiple tasks and projects simultaneously
Ability to work weekends if production schedules require
ESSENTIAL FUNCTIONS
Position is located in Armonk, NY
Prioritize and plan work schedules with the ability to shift priorities quickly
Ensure all production goals are achieved and communicate immediately with the customer if productions goals need to be revised based on unexpected obstacles
Continually review production process to ensure the highest quality, quantity can be outputted.
Ensure PCs. Copiers, and scanners are maintained and are in working order.
NON-ESSENTIAL FUNCTIONS
Performs other tasks, as assigned by the Production Manager / Lead, as well as working with other Departments as needed
MEASUREMENTS OF PERFORMANCE
To be successful an individual must be able to perform each essential duty satisfactorily.
All functions performed consistently, accurately and in a timely manner
Confidentiality maintained at all times
Interacts efficiently, cooperatively and professionally with all team members
"PLEASE CLICK ON THE FOLLOWING LINK TO APPLY"
http://sj.tbe.taleo.net/SJ2/ats/careers/requisition.jsp?org=DTIGLOBALcws=1rid=4860source=craigslist.org
Be part of a winning team. . .. Make the right choice. . . DTI.
We encourage diverse candidates to apply. DTI is an equal opportunity/AA employer. M/F/V/D
- Location: Armonk, NY
- Compensation: $DOE; Plus Excellent Benefits Package
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
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