ONLY SEEKING EXPERIENCED CALL CENTER REPS
MANDATORY OVERTIME
GREAT BENEFITS!
EXPERIENCE:
- 3 years of in-bound Call Center experience, heavy phone volume and data entry required and/or experience in a fast-paced, high-level customer service oriented environment.
- Basic medical terminology, and/or front or back office medical experience preferred.
- Knowledge of Medicaid guidelines and covered services a plus
SKILLS:
- Superior customer service and phone skills; strong verbal communication, writing, problem solving, time management, and organizational skills
- Must possess professional writing skills and ability to correspond with professionals both verbally and in writing
- Type 45 words per minute
- Must have strong spreadsheet and database skills to include intermediate proficiency with Microsoft Excel, Word and Outlook; must be able to learn and acquire proficiency in software applications
- Must be able to manipulate multiple screens
ENVIRONMENTAL AND WORKING CONDITIONS:
- Entire work time is conducted in an office setting
PHYSICAL AND MENTAL REQUIREMENTS:
- Ability to work independently or with a team a must.
JOB DESCRIPTION:
Essential Duties and Responsibilities:
- Educates medical facilities about services and disseminates contact information for appropriate telephone numbers
- Provides facilities with information about available features such as gas reimbursement, bus passes and how to complete various paperwork and reports
- Interaction with facility social service staff to coordinate patient trips
- Solves specific patient issues with facility case manager (initiate schedule changes, routing suggestions, provider changes, etc.)
- Prompts the facility social worker to coordinate with patients to get complete updated lists of patient addresses to accurately update
company's database for the new provider
- Managed prescheduled patient trips in LCAD
- Audit provider trip logs against prescheduled trip confirmations received from facilities
- Handle facility complaints regarding prescheduled patient delivery and pick-up
Note: This description is not intended to be all-inclusive. Employee may be requested to perform other duties from time to time.
PLEASE EMAIL resume with the subject: CALL CENTER and send ASAP to: resumes@pendaaiken.com
NO PHONE CALLS PLEASE!
- Location: LIC
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
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