THIS IS A BENEFITS POSITION
Must be willing to work any hours between 8am - 9pm ET. Training hours 9 am to 5:30 pm, may vary. Business casual Monday-Thursday, dress down on Fridays.
- High school diploma or equivalent required. College degree preferred.
- Prefer a minimum of 1 year of call center experience or related customer service.
- Bilingual (Spanish) is a plus.
- Three years of HR/ Benefits experience.
- Answer and respond to incoming calls from employees and former employees.
- Provide information and resolve any issues pertaining to these calls in a timely, courteous and professional manner
- Perform, track and log all transactions performed related to Human Resources and/or Benefits processes.
- Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete.
- Notify Technical Analyst and Team Manager of potential or recurring problems regarding issues.
- Understand, apply and communicate conceptual elements of Benefits and/or Human Resources rules, regulations.
- Handle confidential information with sensitivity and discretion in accordance with Data Privacy requirements.
- Adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume.
- Flexibility to support peak volume events throughout the year.
- Attend all departmental meetings and training classes as required.
- Works under close supervision
- All other duties as assigned.
- Location: New Jersey
- Compensation: $16.50 per hour
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
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